Care Plan Terms: All care plans are subject to a minimum 12-month contract. Prices quoted include VAT. Unless otherwise stated, parts are not included in any plan. Landlord plans include one annual CP12 gas safety certificate for a single appliance. A fair use policy applies, allowing up to two non-urgent callouts per year; Gold plans additionally include one emergency visit annually. All Direct Debit payments are processed securely via Stripe.

Initial Inspection Requirement: To ensure that all appliances accepted onto a BSP Care Plan are safe, serviceable and suitable for ongoing cover, BSP Plumbing & Heating Services Ltd reserves the right to carry out an initial inspection before the care plan becomes active.

Where the boiler or heating system has not been installed by BSP Plumbing & Heating Services Ltd, the appliance must pass a BSP inspection before any breakdown or repair cover is provided. Any pre-existing faults, defects, safety issues, poor workmanship, or repairs required to bring the appliance or heating system up to an acceptable standard will be identified during the inspection and must be rectified at the customer’s expense before cover commences.

This inspection requirement does not apply to boilers or heating systems newly installed by BSP Plumbing & Heating Services Ltd, as these systems are deemed to have already met BSP’s installation and commissioning standards.